Shipping & Store Policies

Thank you for shopping with Roots & Roost, Co.! We truly appreciate your support of our small business and your love for pieces with history. Please review the information below before placing your order.

Review All Photos & Descriptions Carefully

  • Every antique and vintage item has lived a life before finding its way to Roots & Roost, Co. Because of this, you can expect signs of age, wear, patina, and other unique characteristics that reflect each piece's history.
  • These natural imperfections are not considered defects—they're part of what makes every item one of a kind.
  • **Please review all photos and descriptions carefully before making your purchase.
  • Feel free to contact us for more photos/details about the item before you order it if you wish. 
  • ALL SALES ARE FINAL

Returns & Exchanges

  • Because every antique and vintage item is unique, all sales are final. We are unable to accept returns or exchanges.
  • Thank you for giving these beautiful pieces a new home and for supporting a small business that believes every item has a story worth continuing.

Processing Time

  • Orders are typically packed and shipped within 5–7 business days, unless otherwise noted during a live sale, collection launch, or special event.
  • Because many of our items are antique, vintage, or especially fragile, each order is packed with great care. Processing times may vary depending on the size of your order and the items purchased.

Shipping

  • Shipping is calculated using a flat-rate estimate based on the size and quantity of your order.
  • Standard shipping typically ranges from $8–$28.
  • Oversized, exceptionally heavy, art, or specialty items may require freight shipping or a custom shipping invoice.
  • If additional shipping charges are necessary for unusually large or fragile pieces, we will contact you before your order ships.

Lost or Damaged Packages

  • Once your order has been shipped and tracking information has been provided, responsibility for the package transfers to the shipping carrier
  • If your order arrives damaged, please contact us within 72 hours of delivery and include clear photos of:
    • The damaged item
    • All packaging materials
    • The shipping label
    • The exterior of the shipping box
  • These photos are required to file an insurance claim. Notice to file a claim must be submitted to us within 72 hours of receiving the package.